Jira Specialist

About Damia

Damia is a specialist tech recruitment agency in Portugal, focused on technology, product, and engineering roles. We work with funded scaleups, international companies building teams in Portugal, and established tech organisations scaling critical hires. 
Our approach is consultative, not transactional. Every mandate runs through a structured methodology, from strategic discovery and talent mapping to curated shortlists and post-hire follow-up, led by senior recruiters who understand the market and the roles they recruit for. 

We are part of the Triveris Group ecosystem alongside We Are META and Landing.Jobs, giving us reach across the full spectrum of tech talent in Portugal.

Damia supports its clients with direct hires.
About the role: As a Jira Specialist, you will be responsible for the administration, configuration, governance, and continuous improvement of the company's Atlassian environment, primarily focusing on Jira Software and Jira Service Management (JSM). You will ensure that Jira supports ITIL-based processes, improves collaboration, enables transparent reporting, and meets the evolving needs of the organization.

Responsibilities:

• Administer, secure, maintain, and improve Jira Software and Jira Service Management.
• Designing and optimizing workflows, automations, dashboards, and ITIL-based processes.
• Maintaining the integrity, accuracy, and quality of the Configuration Management Database (CMDB).
• Developing reports, dashboards, and performance insights using Power BI and key performance indicators (KPIs).
• Managing integrations between Jira, Jira Service Management, CMDB, Power BI, and other enterprise platforms.
• Collaborating with stakeholders to translate business needs into scalable solutions.
• Improving operational efficiency through automation, standardization, and process optimization.
• Providing user training, maintaining documentation, and promoting best practices across the organization.
• Working closely with international IT Operations colleagues to continuously improve the Atlassian environment

Requirements

• Bachelor’s degree in IT, Computer Science, Business Information Management, or equivalent experience.
• ITIL Foundation certified with a solid understanding of ITSM processes and best practices
• 3+ years of experience administering Jira Software and Jira Service Management
• Hands-on experience with Jira configuration, automation, reporting and dashboarding
• Experience translating business requirements into scalable solutions and actionable insights
• Knowledge of CMDB management, data quality, Power BI, and ITSM data analysis
• Experience with reporting, data analysis, visualization, and Power BI
• Strong analytical, problem-solving and stakeholder management
• Understanding of data quality principles and improvement of ITSM/CMDB data integrity
• Strong understanding of English, with a minimum B2 level
• Currently living in Portugal and legally authorized to work in the country

Nice to have:

• Experience in financial services or other regulated environments.
• Experience with Confluence, Power BI, Atlassian Marketplace apps, integrations, APIs, or scripting.
• Experience with Jira Assets or other CMDB solutions.
• Knowledge of Atlassian licensing, subscription management, and license optimization.
• Atlassian and/or other ITIL certifications.
• Knowledge of Agile, Scrum, Kanban, DevOps, and software delivery practices.
• Dutch language skills are considered a very strong advantage.