{"jobAd":{"id":"18682","type":"job_ad","attributes":{"title":"Service Manager","state":10,"state_name":"published","office_cities":["Lisboa"],"location":"Lisboa, Portugal","closed_at":null,"created_at":"2024-08-23T13:57:16.915Z","company_id":7642,"updated_at":"2024-09-01T01:00:02.927Z","last_published_at":"2024-08-23T13:59:42.897Z","office_country_codes":["PT"],"relocation_paid":false,"visa_support":false,"citizenship":true,"remote_details":"","slug":"service-manager-in-lisboa","project_duration":12,"location_icon":"hybridRemote","office_locations":[{"city":"Lisboa","country_code":"PT","google_place_id":"ChIJO_PkYRozGQ0R0DaQ5L3rAAQ","label":"Lisboa, Portugal"}],"timezone_label":null,"status_label":"Published","expires_days":null,"urls":null,"share_urls":null,"job_has_ats_offer":null,"company_has_ats":null,"country":"Portugal","waiting_counter":null,"inbox_counter":null,"review_counter":null,"waiting_new_counter":null,"inbox_new_counter":null,"review_new_counter":null,"status_color_class":"ld-status-color u-fill--puertoRico ","valid":null,"job_type":"Contractor","contractor":true,"permanent":false,"allows_remote":false,"rate":null,"salary":null,"experience_label":"Intermediate","experience_min":3,"experience_max":5,"preferred_language_label":"English","nice_to_have_language_label":"Portuguese","category":"Product/Project Management","remote_working_label":"Hybrid","is_global_remote":false,"role_description":"

Right now, we are looking for a Service Manager to integrate our internal team, based in Lisbon.

Your responsibilities include:

To ensure the execution of the contracted services, according to contractual terms, service levels, and following a continuous process of expectations management.
To be the main responsible for service execution and performance levels, internally and facing Customer.
To manage communication with customers, in the scope of service execution.
To manage the fulfilment of service levels
To manage the scope of contractual agreement, including changes to the same
Contract cost management
Escalation process management,
Priority management, in conflict situation
Be responsible for the result (not execution) of the different tasks, executed in the scope of the Service.
Issue management, with Customers
To ensure complaints reply.
Customer Providers management, when contracted
Identification and follow up of contract risks, when applicable.
Financial management, excluding Invoice management.
Service reporting.
Service meetings scheduling, execution, and documentation.
Update of internal tools and systems, at financial level, operational level (ITSM tool), document management, in the scope of Service Manager functions.

","main_requirements":"

You must have:

High sense of responsibility;
Clear understanding and excellent commitment level with contractual goals
High level of resilience and stress resistance
High Degree or equivalent (training or professional experience);
3+ years’ experience in similar functions.
Broad knowledge in the IT area.
Solid knowledge of Service Management function.
Certifications in Service Management Methodologies (ITIL, ISO20000);
Fluency in English.

","nice_to_have":null,"perks":null,"must_have_skills":[{"id":62374,"name":"ITIL"}],"other_required_skills":[],"nice_to_have_skills":[],"referral_value":300,"referral_string":"€300","top_related_offers":[{"id":18616,"title":"IT Specialist - Office 365","company_name":"CGD"}],"min_timezone":null,"max_timezone":null,"hiring_bonus":null,"company_name":"IT Service Management Company"}},"bookmark":null,"handshake":null,"jobSuggestion":null,"referralId":null,"cancelReasons":["I got a more interesting proposal.","I got second feelings and I'm backing down","I just felt that IT Service Management Company and I didn't connect.","I was never contacted.","Got tired of waiting for a final decision.","IT Service Management Company conditions weren't good enough.","Other"],"jobSearchFiltersAb":null}

Service Manager at IT Service Management Company

ITIL

Job at IT Service Management Company in ["Lisboa"]