{"jobAd":{"id":"18935","type":"job_ad","attributes":{"title":"L1 - Service Desk (English & Spanish)","state":10,"state_name":"published","office_cities":[null],"location":"Portugal","closed_at":null,"created_at":"2024-11-27T15:13:23.804Z","company_id":7643,"updated_at":"2024-12-01T01:00:02.590Z","last_published_at":"2024-11-27T18:01:49.257Z","office_country_codes":["PT"],"relocation_paid":false,"visa_support":false,"citizenship":true,"remote_details":"","slug":"l1-service-desk-english-spanish","project_duration":12,"location_icon":"remote","office_locations":[{"country_code":"PT","google_place_id":"ChIJ1SZCvy0kMgsRQfBOHAlLuCo","label":"Portugal"}],"timezone_label":"UTC +00:00","status_label":"Published","expires_days":null,"urls":null,"share_urls":null,"job_has_ats_offer":null,"company_has_ats":null,"country":"Portugal","waiting_counter":null,"inbox_counter":null,"review_counter":null,"waiting_new_counter":null,"inbox_new_counter":null,"review_new_counter":null,"status_color_class":"ld-status-color u-fill--puertoRico ","valid":null,"job_type":"Contractor","contractor":true,"permanent":false,"allows_remote":true,"rate":null,"salary":null,"experience_label":"Intermediate","experience_min":2,"experience_max":7,"preferred_language_label":"English","nice_to_have_language_label":"Spanish","category":"Maintenance & Support","remote_working_label":"Remote","is_global_remote":false,"role_description":"

Important Information:
- Priority to candidates who speak a third language (French/Italian/German)
- 8 hours per day between 7am-8pm GMT times (based on language resource’s shift time will vary). For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours
- Portuguese bank holidays that occur on a weekday must be covered

","main_requirements":"

Role Description Skills:
• 2-7 Yrs of experience in Service Desk/Technical Support - L1.
• Provide support through Calls, Emails, and self-service tickets. 8 hours per day between 7am-8pm GMT times (based on language resource’s shift time will vary). For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours.
• Excellent communication and customer service skills to support Global customers.
• Experience with advanced Active Directory, O365, software installation, Printers, and other standard applications.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Good knowledge of ticketing systems (e.g., ServiceNow).
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
• Strong customer service orientation with a focus on user satisfaction.
• Ability to manage time effectively and prioritize tasks based on urgency.

","nice_to_have":null,"perks":null,"must_have_skills":[{"id":6842,"name":"Service Desk"},{"id":520,"name":"Networking"},{"id":8281,"name":"Support Engineers"}],"other_required_skills":[],"nice_to_have_skills":[],"referral_value":300,"referral_string":"€300","top_related_offers":[{"id":18936,"title":"L1 - Service Desk (English & Italian)","company_name":"IT Industrial Company"},{"id":18937,"title":"L1 - Service Desk (English & German)","company_name":"IT Industrial Company"},{"id":18934,"title":"L1 - Service Desk (English & French)","company_name":"IT Industrial Company"},{"id":18901,"title":"Mainframe Support Engineer","company_name":"Company on Technology industry"}],"min_timezone":"UTC +00:00","max_timezone":"UTC +00:00","hiring_bonus":null,"company_name":"IT Industrial Company"}},"bookmark":null,"handshake":null,"jobSuggestion":null,"referralId":null,"cancelReasons":["I got a more interesting proposal.","I got second feelings and I'm backing down","I just felt that IT Industrial Company and I didn't connect.","I was never contacted.","Got tired of waiting for a final decision.","IT Industrial Company conditions weren't good enough.","Other"],"jobSearchFiltersAb":null}

L1 - Service Desk (English & Spanish) at IT Industrial Company

Service Desk

Networking

Support Engineers

Job at IT Industrial Company in [nil]