{"jobAd":{"id":"18934","type":"job_ad","attributes":{"title":"L1 - Service Desk (English & French)","state":10,"state_name":"published","office_cities":[""],"location":"Portugal","closed_at":null,"created_at":"2024-11-27T15:10:53.517Z","company_id":7643,"updated_at":"2024-12-04T16:00:26.792Z","last_published_at":"2024-11-27T15:21:26.170Z","office_country_codes":["PT"],"relocation_paid":false,"visa_support":false,"citizenship":true,"remote_details":"","slug":"l1-service-desk-english-french","project_duration":12,"location_icon":"remote","office_locations":[{"city":"","country_code":"PT","label":""}],"timezone_label":"UTC +00:00","status_label":"Published","expires_days":null,"urls":null,"share_urls":null,"job_has_ats_offer":null,"company_has_ats":null,"country":"Portugal","waiting_counter":null,"inbox_counter":null,"review_counter":null,"waiting_new_counter":null,"inbox_new_counter":null,"review_new_counter":null,"status_color_class":"ld-status-color u-fill--puertoRico ","valid":null,"job_type":"Contractor","contractor":true,"permanent":false,"allows_remote":true,"rate":null,"salary":null,"experience_label":"Intermediate","experience_min":2,"experience_max":4,"preferred_language_label":"English","nice_to_have_language_label":"French","category":"Sales & Operations","remote_working_label":"Remote","is_global_remote":false,"role_description":"

Important Information:
- Priority to candidates who speak a third language (Spanish/Italian/German)
- 8 hours per day between 7am-8pm GMT times (based on language resource’s shift time will vary). For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours
- Portuguese bank holidays that occur on a weekday must be covered

Role Description Skills:
• 2-7 Yrs of experience in Service Desk/Technical Support - L1.
• Provide support through Calls, Emails, and self-service tickets. 8 hours per day between 7am-8pm GMT times (based on language resource’s shift time will vary). For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours.
• Excellent communication and customer service skills to support Global customers.
• Experience with advanced Active Directory, O365, software installation, Printers, and other standard applications.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Good knowledge of ticketing systems (e.g., ServiceNow).
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
• Strong customer service orientation with a focus on user satisfaction.
• Ability to manage time effectively and prioritize tasks based on urgency.

","main_requirements":"

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L1 - Service Desk (English & French) at IT Industrial Company

Networking

Support Engineers

Service Desk

Job at IT Industrial Company in [""]