Support Engineer

Volkswagen Group Services
Automotive Production.

Job details

  • Full-time
  • calendar
  • map markerLisbon, PT
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeIntermediate
  • routeEnglish
    Preferred spoken language

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Being a 100% subsidiary of Volkswagen AG, our approx. 10,800 employees are responsible for a wide range of challenges along the automotive value chain.

We live a cooperative management style, offer many career development opportunities. Our projects are long-term oriented, work area changes are avoided wherever possible.

We are active in nine German locations, among others in Braunschweig, Emden, Hanover, Ingolstadt (with further locations in Munich and Neckarsulm), Kassel, Osnabrück, Wolfsburg and Saxonia (Chemnitz, Dresden and Zwickau) - as well as abroad in Brussels (Belgium), Bratislava (Slovakia), Györ (Hungary), Pamplona (Spain) & Palmela (Portugal). (As of: December 2015)

We are now looking for a Support Engineer to join our team.


  • You will work within a team of support engineers focused on solving customer’s technical and product issues
  • Scoping and troubleshooting complex issues, managing the customer’s expectations and collaborating with others to meet those expectations in the shortest possible time
  • Help within the resolution of highly complex, technical and escalated support incidents related to supporting customer development and deployments of ERP systems

Main requirements

  • A Bachelor’s or Master’s degree in Computer Science or related field
  • At least 3 years of work experience
  • Technical passion and a background in software development in Java and PL-SQL
  • Professional experience in the banking sector
  • Ability to handle competing priorities in fast paced environment
  • Customer orientation and advanced problem-solving skills
  • Great communication and collaboration skills
  • Self-starter, highly motivated, get things done attitude
  • Fluency in English is mandatory

Nice to have

  • Knowledge in French is a plus


  • An opportunity to join a solid Group and a growing company
  • Continuous training and career development
  • Competitive benefit package

Apply now

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