IT Service Analyst

Volkswagen Digital Solutions
IT & Digital projects for the Volkswagen Group.

Job details

  • Full-time
  • map markerLisbon, PT
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeJunior
  • routeRequired language: English
  • Maintenance & Support
  • tagMust Have: IT OperationsOther Required: Databases, JavaNice to Have: Communication, IT Service Management, ITIL

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Intro

The Volkswagen Group is presently forging ahead with digital transformation. Volkswagen Digital Solutions is part of this transformation through its 3 Tech Units: AMS, MAN Digital Hub and SDC:LX. 

AMS | Lisbon

The Volkswagen Financial Services project started in 2016, with the purpose of providing application management services for several financial applications. We work in close cooperation with VWFS’s headquarters in Germany and its different subsidiaries worldwide. 

 As an IT Service Analyst, your focus will be on handling, analyzing and solving complex issues as well as providing a quality service to our customers. 

Responsibilities
  • IT Operations: 
             · Perform analysis on incoming Incidents in order to determine root cause and a possible solution;
             · Create, track and validate change requests for the application and related systems;
             · Proactively identify and track problems that can cause incidents to occur, ensuring that a permanent solution will be found;
  • Collaborate with customer, provider and other VWFS HQ departments in Release Management tasks, ensuring solution quality and mitigating risk while meeting planned deadlines 
  • Monitor productive deployments in collaboration with multiple teams. 
  • Interact directly with worldwide VWFS teams and software providers with the aim of managing / meeting customer’s expectations; 
  • Maintain a Knowledge Base by creating and improving articles containing technical documentation, useful information for daily work, standard procedures and best practices; 
  • Participating in the planning and implementation of continuous process improvement.

Main requirements

  • Bachelor's degree or above in Computer Science or related field;
  • At least one year of work experience in IT Operations Knowledge in Database systems and SQL Knowledge in Programming Languages and Frameworks (nice to have: Java or .NET);
  • Customer focused and advanced problem-solving skills;
  • Highly motivated with a "getting things done" attitude Good communication and collaboration skills;
  • Very good English skills, both written and spoken. 

Nice to have

  • Knowledge in ITIL 

Perks

  • Possibility to work in VWFS HQ in Germany 
  • An opportunity for you to join an amazing startup-like atmosphere and to be a part of the creation of our local company culture, with the support of a solid international group; 
  • An agile environment where your ideas are welcome; 
  • A very talented team, just as passionate and goal-oriented as you; 
  • Continuous training and career development; 
  • Competitive benefits package

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300