IT Junior Analyst

Volkswagen Digital Solutions
IT & Digital projects for the Volkswagen Group.

Job details

  • Full-time
  • map markerLisbon, PT
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeJunior
  • routeRequired language: English
  • Maintenance & Support
  • tagMust Have: ProgrammingOther Required: Databases

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Intro

AMS | Lisbon

Be part of a new team that is responsible for providing application support to different online services. The aim of the service is to ensure efficient and qualified operation. Complaints are pre-analyzed, grouped into focal points and, if an immediate solution is not possible, referred to the subsequent support structures. 

Tasks

  • Management of customer complaints, inquiries and further support tickets. 
  • Creation of service requests and dispatch to other support levels 
  • Verification of information, categorisation and prioritisation for content, completeness and request for completion, if necessary. 
  • Documentation of additional information

Main requirements

  • Bachelor’s or Master’s degree in Computer Science or related relevant experience 
  • Customer orientation and advanced problem-solving skills 
  • Great communication and collaboration skills 
  • Highly motivated with a “get things done” attitude 
  • Ability to work in a team; 
  • Fluency in English; 


Nice to have

  • Professional experience in Application Support 


Benefits & Perks

  • An opportunity for you to join an amazing startup like atmosphere and to be a part of the creation of our local company culture, with the support of a solid international group; 
  • An agile environment where your ideas are welcome; 
  • A very talented team, just as passionate and goal-oriented as you; 
  • Continuous training and career development; 
  • Competitive benefits package.


Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300