Application Management Services Engineer

Volkswagen Digital Solutions
IT & Digital projects for the Volkswagen Group.

Job details

  • Full-time
  • map markerLisbon, PT
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeJunior
  • routeEnglish
    Preferred spoken language

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Intro

AMS | Lisbon

This project is responsible for providing application support to applications from the Volkswagen Group.

Our job is to analyse the incidents and follow its life cycle, since we receive the incident until the testing phase and closure of the incident.

Moreover, we provide a worldwide support with standardized methods to restore the services of the companies as quickly as possible and to minimize the negative impact on the operations. In fact, our main goal is to provide the best application management support in the Volkswagen world.

There are two things from which companies cannot escape, regarding application management: frequent changes and unpredictable issues. 


Your project within AMS...

The project started three years ago with the purpose of providing application management services for several financial applications of Volkswagen Financial Services. We work in close cooperation, not only with the Company’s headquarters in Germany, but also with different subsidiaries of Volkswagen Financial Services worldwide.

As an Application Management Services Engineer, your focus will be on handling, analyzing and solving complex issues as well as providing a quality service to our customers.


What you will do...

  • Work within a team of Application Support Engineers focused on solving technical and application issues;
  • Scoping and troubleshooting complex issues, managing the customer’s expectations and collaborating with others to meet client’s expectations in the shortest possible time;
  • Help within the resolution of highly complex, technical and escalated support incidents in order to give support to customer development and deployments of ERP systems;
  • Manage the full-cycle of the incident process, which includes analyzing the incident, creation of changes and/or performing deployments.

Main requirements

  • Bachelor or Master degree in Computer Science or Informatics;
  • At least one year of work experience in Application Management Support;
  • Knowledge in Java and PL-SQL;
  • Customer focused and advanced problem-solving skills;
  • Highly motivated with a "get things done" attitude;
  • Availability to work in shifts;
  • Fluency in English.

Nice to have

  • Professional experience in the banking sector.

Perks

  • An opportunity for you to join an amazing startup atmosphere and to be a part of the creation of our local company culture, with the support of a solid international group; 
  • An agile environment where your ideas are valued; 
  • A very talented team, just as passionate and goal-oriented as you;
  • Evolve with continuous training and career development;
  • You can expect a varied working environment in the Volkswagen Group with exciting tasks and extensive development and further training opportunities as well as a perfectly equipped working environment;
  • Work-life balance;
  • Competitive benefits package.

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300