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2nd Line Support Engineer

SIBS
We offer a global and diversified portfolio of payment solutions.

Job details

  • Full-time
  • calendar
  • map markerLisbon, PT
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeIntermediate
  • routePortuguese
    Preferred spoken language

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Intro

SIBS is a large-scale payments specialist operating in Europe and Africa with more than 6 billion transactions processed yearly and with a broad scope of activity, covering all payment channels and instruments.
Customer needs in the payments arena are further serviced by SIBS through complementary Business Process Outsourcing (BPO) services, such as Payment Process Management and Card Personalisation Solutions and Security (fraud prevention) & IT Services.

We're currently looking for someone to the Clients Support Team with the following responsibilities:

  • Analysis of the products and SIBS services
  • Efficient Support to SIBS Clients and Partners
  • Supporting Clients in the implementation and testing of products and services
  • Helping to build and update the internal database
  • Analysis and improvement of processes and internal tools
  • Ensure support requests are solved in a fast pace and following the requirements

Main requirements

  • BSc or MSc in Computer Science, Maths, or similar
  • Experience in Functional Analysis
  • Experience in quality and testing
  • Experience in developing and implementing systems
  • Experience in supporting clients (2nd line) at least of 3 years
  • Experience in the Bank sector
  • Fluent in Portuguese
  • Time flexibility
  • Currently living in Portugal
  • Advanced knowledge in English (both written and spoken)

Nice to have

  • Knowledge in automatic payment systems

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