Technical Support Engineer

Sellbytel
Empowering your business. Worldwide.

Job details

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Intro

Do you live in a digital world? Can you say that Software development is your hobby? Would you like to work in Barcelona for a popular American company leader in cloud technology? If yes, SELLBYTEL is your answer!

SELLBYTEL is a young and dynamic international company providing service to the top 10 companies belonging to the IT and social networking world. We are based in the heart of Barcelona with more than 2000 employees from all over the world. On top of that, we offer an attractive environment with a great team spirit. We are looking for new talent and new potential to join our growing, multicultural company.

We are looking for a Technical Support Engineer to provide technical support for the Google Cloud Platform.

The Google Cloud Platform team helps customers transform and evolve their business through the use of Google's global data center and software products. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of how technology is used in the workplace.

As a Technical Support Engineer for the Google Cloud Platform you will:

  • Provide in-depth developer and technical support and resolve customer cases and incidents for the Google Cloud Platform products (Google App Engine, Compute Engine and Storage)

  • Work as the first point of contact (via phone, email, web-based support portal) as part of a 24x7 global team and provide in-depth technical assistance and advice to developers and system architects

  • Work closely with higher tier to improve the product's vision and to make the GCP and its customers successful. This position is responsible for exceeding established SLAs, providing world-class customer service and technical support and managing service requests through ticketing system

  • Leverage all available documentation, best practices, knowledge-base articles and other vehicles to assist in driving tickets to resolution

  • Initiate and follow defined escalation processes when so is needed

  • Create draft knowledge-base articles from closed tickets when appropriate

  • Work on improving existing and authoring new Google Cloud Platform documentation, code samples, best practices, and FAQs

  • Help the developer community thrive by monitoring discussion groups and attending live community events

Main requirements

  • BA/BS degree in Computer Science or related technical field or equivalent practical experience

  • Experience in one or more of: C, C++, Go, Java, JavaScript, .Net, PHP, Python

  • High/native level of English

Nice to have

  • Hands-on experience with Cloud technology solutions and/or running and supporting large complex systems at scale
  • Networking: knowledge and understanding of network theory, such as different protocols (TCP/IP, UDP, ICMP, etc), MAC addresses, IP packets, DNS, HTTP, OSI layers, and load balancing)

Perks

  • Ticket restaurant
  • Private health insurance
  • Opportunity to travel
  • Internal Development Program
  • Young and dynamic team spirit
  • Schedule: Rotating shift, 8 hours a day, between 06.00 and 20.00
  • Up to 3.000Euros gross/year in bonus
  • Opportunity to grow in an international team of over 20 nationalities
  • Discounts in language lessons

  • An office in the center of Barcelona

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300