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Customer Support Engineer

Sauce Labs
Sauce Labs provides the world’s largest cloud-based platform for automated testing of web and mobile

Job details

  • Full-time
  • map markerBerlin, DE
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeJunior
  • routeEnglish
    Preferred spoken language

Apply now

Intro

Are you looking to work with the latest technologies, but also want to work closely with people, helping them achieve their goals? How about collaborating with a friendly, international team of motivated engineers, all in a startup atmosphere? Sauce Labs, is looking for you! We are searching for motivated people to grow our Customer Support team in Berlin.

About us:

Our mission together is to make mobile and web app testing simple and affordable: our particular solution offers access to hundreds of real Android and iOS devices on which our users can run both manual and automated tests. We are big fans of open source tools like Robotium, Espresso and particularly Appium, which is at the core of our automated testing solution.

Key Responsibilities:

  • Helping customers solve technical issues
  • Answering technical questions about the product
  • Gathering information on bugs and help isolate them
  • Reporting issues to our developers and aid in their resolution
  • Updating customers on progress being done in the resolution process
  • Developing code samples and technical tutorials
  • Developing and updating customer-facing documentation

Main requirements

  • Programming experience with at least one major programming language
  • Excellent written and spoken communication skills
  • Patience and understanding to help customers solve their problems
  • Team player attitude
  • Willingness to learn something new every day

Nice to have

  • Experience working with customers
  • Experience with Appium
  • Experience with Continuous Integration software (Travis, Jenkins, Bamboo)
  • Experience with test automation frameworks (JUnit, TestNG, Cucumber, Protractor, ...)
  • Experience with troubleshooting networking issues, HTTP proxies, firewalls

Perks

  • Join a group of motivated people working together in a quick paced, no-nonsense environment
  • Get a chance to learn about cutting edge automated testing technologies by supporting users
  • Become part of a fast-growing team early on, shaping its future by evolving its processes

Apply now