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2nd Level Application Support Analyst

Europe's number one term deposit marketplace

Job details

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Raisin is one of the leading fintech companies in Europe and has been featured on The FinTech50 list of the top 50 fintechs across Europe in 2016, 2017 and 2018. One of the best-funded fintech start-ups in Europe, we have raised over 70 million Euro from renowned investors including Index Ventures, Ribbit Capital, Thrive Capital and PayPal. Our platforms are the #1 online marketplace for term deposits worldwide with more than 150,000 satisfied customers and exceed €8 billion in deposits invested via the Raisin platforms. Through our partnership with Vanguard and BNP Paribas we also offer a broad range of cost-effective ETFs.

In the ITOps team at Raisin, we enable and empower developers and product owners to deliver amazing new financial products on our website, the first and only pan-European deposit marketplace. We seek a proactive and responsible person to investigate and fix application issues identified by our monitoring or reported to our ticket system.

Your role

  • Thoroughly investigate and diagnose application-related incidents on our platform

  • Actively monitor our ticket systems during business hours

  • Perform manual fixes to application problems to keep our systems running

  • Escalate problems to third level support, where necessary

  • Recommend solutions for systemic issues and identify candidates for automation

  • Maintain integral application support and assure clear technical documentation

  • Verify resolution with requesters, manage tickets and keep stakeholders informed about the status of their issues 

Main requirements

  • University degree in Computer Science, Engineering, Information Systems or equivalent practical experience

  • First practical experience in application support and documentation

  • Basic experience with Linux (RHEL), web technology and MySQL

  • Very good communication skills in English, preferably also in German

  • Ability to work and solve problems independently

  • Experience with reading Java code, Active MQ, message brokers or AWS services would be a plus

  • Willingness to participate in an On-Call Roster 

Nice to have

  • German language skills
  • Experience with AWS 
  • Experience with Java


  • Relocation and visa support 

  • Personal training budget of 1,500 € and four full training days
  • Beginner German classes directly at the office and financial support for acquiring a language certificate 

  • Hungry all the time? Breakfast, snacks, daily fresh fruit as well as drinks are provided
  • Flexible working hours, home office and 28 vacation days 

  • Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than 20 € per month 

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300