Support Software Engineer

Leading Providers of Supply Chain Solutions

Job details

  • Full-time
  • map markerLisbon, PT
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeIntermediate
  • routeEnglish
    Preferred spoken language

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The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries and employs around 16,000 people worldwide.

We are looking to hire a Corporate Application Support Engineer to support and manage the corporate portfolio of IT business services and IT solutions supporting Panalpina business processes globally. These IT solutions are based on a variety of technologies and platforms, including Java, .NET, WebSphere, IIS, Mobile Applications, etc.


  • Support global IT business services delivery according to business expectations reflected in SLA, focusing on Incident, Service Requests, Problem, Change and Release Management processes
  • Understand supported business processes, needs and priorities. Experience with Transportation and Logistic industries is an advantage
  • Work collaboratively with other teams, participate in architecture, design, and development to ensure proper support once applications are productive
  • Manage relationships with IT and business stakeholders and global IT teams and 3rd parties
  • Contribute to IT systems architecture, design and security discussions
  • Support the implementation of IT solutions and key components of overall IT architecture and security
  • Maintain a Knowledge Base

Main requirements

  • Higher Computer Science or Information Technology education
  • Experience in providing IT business services and supporting IT business applications
  • Strong relational database (Informix DB2, MS SQL, etc.) knowledge
  • Good knowledge and understanding of Java/J2EE, PHP, .NET; knowledge of front-end stack (HTML, CSS, JS, AJAX, JQuery, other client-side frameworks)
  • Understanding and experience in development and support of mobile applications for iOS, Windows and Android
  • Knowledge of IBM WebSphere application server
  • ITIL foundation certification
  • Fluent English spoken & written

Nice to have

  • Other languages are an advantage


  • You will be part of our Corporate IT
  • International environment
  • Up to 10% travel

Apply now

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