Helpdesk Technician

Leading Providers of Supply Chain Solutions

Job details

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The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire a IT Helpdesk Technician.

Panalpina Centre of Excellence in Lisbon is expanding aggressively and will continue to do that going forward. To accommodate the growth, we need a IT Helpdesk Technician to help with IT support, Helpdesk and implementation of new technology in order to ensure smooth integration and strengthening the end-user experience. This role will be part of the WMI (Windows & Messaging) team, reporting directly to the Corporate Windows & Messaging Team Leader.


  • Providing first level support to local colleagues in case of problems/questions with IT applications and/or equipment
  • Assist the local purchasing responsible in forecasting and planning of any IT related needs
  • Installation (staging) of new workstations and laptops with a defined image/customisation
  • Installing and setting up IT end-user equipment physically
  • Defining standards, policies and guidelines in cooperation with colleagues from the WMI team
  • Documentation and asset management, including lifecycle management
  • Assist with Printer/Scanner operations and troubleshooting
  • Assist with local Wifi/Network operations
  • Assist with local IPT/Telephony operations
  • Assist with local Video Conferencing operations
  • Management of local user-rights to IT resources, including Application access, Network drives etc.
  • Eventually take part of daily WMI tasks/projects
  • Support the branch office in Lisbon as Local IT/Helpdesk contact

Main requirements

  • Good Knowledge in Microsoft Exchange 2007 / 2010 / 2013 (existing certifications are an advantage)
  • Good skills in supporting and communicating with end-users in a helpdesk environment
  • Good skills and experience in problem determination, analysis and resolution
  • Knowledge in Microsoft client OS Windows 7/10 (Deploying, supporting and maintaining Microsoft devices in an enterprise environment)
  • Knowledge in Client Management - Microsoft System Center 2012 (SCCM) or similar solutions.
  • Knowledge in Apple macOS/iOS (Deploying, supporting and maintaining Apple macOS/iOS devices in an enterprise environment)
  • Know-how in server based computing (Citrix, MS Terminal Services)
  • Know-how in network technology and troubleshooting on client/access level
  • ITIL knowledge
  • Excellent English (beneficial spoken & written) is a must

Nice to have

  • Other languages (especially German) are an advantage
  • Scripting skills (Microsoft Powershell)


  • You will be part of a dynamic team, part of our Corporate IT
  • International Environment
  • Attractive compensation package

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300