Helpdesk Technician

Panalpina
Leading Providers of Supply Chain Solutions

Job details

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Intro

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire a IT Helpdesk Technician.

Panalpina Centre of Excellence in Lisbon is expanding aggressively and will continue to do that going forward. To accommodate the growth, we need a IT Helpdesk Technician to help with IT support, Helpdesk and implementation of new technology in order to ensure smooth integration and strengthening the end-user experience. This role will be part of the WMI (Windows & Messaging) team, reporting directly to the Corporate Windows & Messaging Team Leader.

Responsibilities

  • Providing first level support to local colleagues in case of problems/questions with IT applications and/or equipment
  • Assist the local purchasing responsible in forecasting and planning of any IT related needs
  • Installation (staging) of new workstations and laptops with a defined image/customisation
  • Installing and setting up IT end-user equipment physically
  • Defining standards, policies and guidelines in cooperation with colleagues from the WMI team
  • Documentation and asset management, including lifecycle management
  • Assist with Printer/Scanner operations and troubleshooting
  • Assist with local Wifi/Network operations
  • Assist with local IPT/Telephony operations
  • Assist with local Video Conferencing operations
  • Management of local user-rights to IT resources, including Application access, Network drives etc.
  • Eventually take part of daily WMI tasks/projects
  • Support the branch office in Lisbon as Local IT/Helpdesk contact

Main requirements

  • Good Knowledge in Microsoft Exchange 2007 / 2010 / 2013 (existing certifications are an advantage)
  • Good skills in supporting and communicating with end-users in a helpdesk environment
  • Good skills and experience in problem determination, analysis and resolution
  • Knowledge in Microsoft client OS Windows 7/10 (Deploying, supporting and maintaining Microsoft devices in an enterprise environment)
  • Knowledge in Client Management - Microsoft System Center 2012 (SCCM) or similar solutions.
  • Knowledge in Apple macOS/iOS (Deploying, supporting and maintaining Apple macOS/iOS devices in an enterprise environment)
  • Know-how in server based computing (Citrix, MS Terminal Services)
  • Know-how in network technology and troubleshooting on client/access level
  • ITIL knowledge
  • Excellent English (beneficial spoken & written) is a must

Nice to have

  • Other languages (especially German) are an advantage
  • Scripting skills (Microsoft Powershell)

Perks

  • You will be part of a dynamic team, part of our Corporate IT
  • International Environment
  • Attractive compensation package

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300