Support Consultant

Openbravo
Join the revolution and work with Openbravo

Job details

  • Full-time
  • map markerBarcelona, ES
  • globeRelocation paid
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeJunior
  • routeEnglish
    Preferred spoken language

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Intro

To further strengthen our team Openbravo is looking to attract the very best professionals with an entrepreneurial mindset. We offer a professional development plan based on growth opportunities that exist in a dynamic software vendor with an international focus like Openbravo, a competitive compensation system, and a company culture that fosters innovation and a results-driven approach.

If you are ready for a challenging, international and very rewarding professional experience we are waiting for you!

We are seeking Support Consultants to work within the Customer Success Unit organization based in Barcelona providing technical consultancy, development and support services to our clients and partners network operating worldwide.

As a Support Consultant at Openbravo you will:

  • Deliver technical support and services to our customers and network of partners worldwide, driving problems to resolution and ensuring satisfaction of our customers, especially the Gold Client ones
  • Troubleshoot the reported issues in a timely manner ensuring 24x7 service is always delivered for critical issues in accordance with Openbravo SLAs
  • Provide clear communication of problem status maintaining high levels of courtesy and professionalism
  • Ensure service quality level are maintained or improved, contributing to boost customer's service experience

Main requirements

  • BS or MS in Computer Science, Industrial Engineering or Telecommunications
  • POS/Retail and/or business software applications related experience
  • Database Knowledge/experience
  • Experience with Java Platform and/or all tiers of an enterprise web application
  • Knowledge of programming concepts including MVC architecture
  • Experience with user interface technologies: XML, HTML/HTML5, Application Cache, Web SQL, Backbone.js, Enyo
  • Good written and oral communication skills in English is a must
  • Analytical thinking and detail-oriented
  • Ability to learn fast under pressure in a dynamic environment
  • Proven ability to meet/exceed deadlines
  • Initiative, flexibility, and adaptability

Nice to have

  • French is a valuable plus

Perks

  • Young and dynamic company
  • A career in an entrepreneurial firm with huge potential for professional development
  • International team (now 13 nationalities)
  • Flexible working hours
  • Half-day on Fridays and August
  • Team building events
  • Training plan
  • Open workspace and open doors policy
  • Darts competitions
  • Free coffee and hot beverages
  • Offices with chill out areas as well as a food corner fully equipped and serviced with healthy and fresh products (fresh fruit, yoghurts and biscuits)

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300