Support Consultant

Openbravo
Join the revolution and work with Openbravo

Job details

  • Full-time
  • calendar
  • map markerPamplona, ES
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeIntermediate
  • routeEnglish
    Preferred spoken language

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Intro

To further strengthen our team, Openbravo is looking to attract the very best professionals with an entrepreneurial mindset. We offer a professional development plan based on growth opportunities that exist in a dynamic software vendor with international focus like Openbravo, a competitive compensation system, and a company culture that fosters innovation and a results-driven approach.

We are seeking Support Consultants, to work, within the Support organization, providing technical consultancy, development and support services to our clients and partners network operating worldwide. As part of our International Openbravo Support Center, the candidate will remotely attend technical inquiries from our end customers and official partners network around the globe. Position can be based in our offices located in Pamplona and/or Barcelona.

The Support Consultant function has the following key areas of responsibility:

  • Provide technical support and services to our customers and network of partners worldwide
  • Troubleshoot the reported issues and communicate with customers and partners via phone, email or other means on an as-needed basis, ensuring 24*7 service is always delivered for critical issues
  • Enable partners to successfully and autonomously support their End Customers by coaching/training them and by generating and continuously improving selfservice material
  • Ensure service quality levels are maintained and /or improved. Also, improve the client's customer service experience through identification and implementation of service improvements to be coordinated with other Openbravo team when necessary
  • Manage crisis situations, which may involve complex technical software problems
  • Provide consulting and development expertise to Openbravo partners on configuration and technical enquiries or tasks and recommend appropriate solutions
  • Facilitate technical communication between customers, implementation partners and Openbravo partner managers, as well as for assessing the specific risks related to highly precise functional and/or technical knowledge and project complexities; not only resolving but also preventing delivery issue

Main requirements

  • BS or MS in Computer Science, Industrial Engineering or Telecommunications
  • Relevant functional knowledge, POS/Retail and/or business software applications related experience
  • Experience in Data Base Knowledge: SQL Language, PostgreSQL, Oracle, Hibernate
  • Good written and oral communication skills in English is a must, in French is a valuable plus
  • Analytical thinking & detail-oriented
  • Proven ability to meet/exceed deadlines
  • Initiative, flexibility and adaptability

Nice to have

Knowledge/experience in software development with the following technologies is a valuable plus:

  • Java Platform and/or all tiers of an enterprise web application
  • Programming concepts including MVC architecture o Application Server Knowledge (Tomcat is a plus)
  • Revision control tools (Mercurial is a plus)
  • Other tools: Eclipse, Chrome developers tools, Selenium
  • User Interface technologies is a plus: XML, HTML, HTML5/Application Cache /WebSQL, Backbone, Enyo

Perks

  • Yound and dinamic company
  • International team (now 13 nationalities)
  • Flexible working hours
  • Half-day on Fridays and August
  • Team building events
  • Open workspace and open doors policy
  • Darts competitions
  • Free coffee and hot beverages
  • Healthy food in the kitchen (fresh fruit, yogurts and biscuits)

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300