Software Support Engineer

NUXEO
An elegant platform for rich content management

Job details

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Intro

Nuxeo provides a Hyperscale Digital Asset Platform that helps enterprise organizations unlock the full value of their digital assets to grow revenue, improve performance, and maximize investments.

We are engineers at the core and we love what we do. And it shows! At Nuxeo, whatever the role, each team member is uncompromising, with an unwavering focus on helping our customers solve their problems.

That's why we foster natural curiosity, a strong desire to share the best practices, and we reward our teams with support, benefits, fun, professional development and challenging tasks.

At the moment we are looking for a Software Support Engineer, with a background in Java development, that will help us provide technical support to our customers.

As part of the support team, you will play a crucial role in providing assistance to our client technical teams, including client onboarding, while they build and work with the Nuxeo Platform.

You will answer in a timely manner to any issues submitted by our customers. You will also listen to their needs and forward feedback to the appropriate internal team for further investigations. The aim is to become an expert on the platform in order to answer questions and resolve issues for our customers. You will support them in configuring and customizing our platform. So you will need to audit and debug source code, plus use the tools that allow us to communicate with our customers (eg.: JIRA, conference calls and video calls).

This position requires a true engineering mindset: if you love to investigate a problem and find the solution, you will fit right in! If you like puzzles and challenges, we have a lot to offer:

  • A complete platform with a large technical and functional scope and many configuration options and extensions
  • International customers with many use cases and challenging issues (performance, customization, recommendations, etc.)
  • A team of expert developers to help you find solutions and extend the Nuxeo Platform

Main requirements

  • At least 2 years of experience in Support or Software Development
  • Solid technical background in development (Java, JSF, Database, web technologies or similar)
  • Have a service-oriented mind
  • Strong Analytical and problem-solving skills
  • Strong attention to detail and extremely well-organized
  • Positive can-do attitude
  • Ability to work well with teams
  • Excellent verbal and written communication skills in English

Perks

  • Health Insurance for team members and their families
  • Occupational Health Programme
  • Personal Development Plan and Professional
  • Advancement Training
  • ‘Geek Fuel’ card
  • ‘Generation Geek’ vouchers
  • Yearly bonus
  • Office snack bar
  • Opportunity for training and working in projects in our other offices worldwide
  • Access to a Digital Library
  • Office&company social activities

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €350