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Junior TechOps Helpdesk Specialist

N26
The first bank you'll love

Job details

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Intro

Once Here You Will

  • Serve as the first point of contact for people seeking technical assistance over the internal Helpdesk JIRA board, troubleshooting customer issues and creating detailed work logs and technical documentation 
  • Direct unresolved issues to the next level of support and follow-up and update customer status and information 
  • Provision all devices (Systems Manager) and on/offboard of employees (account management) 
  • Demo/Meeting/Training Rooms, Video Conferring, Beamer, Printer, Imaging & Installation procedures 
  • Take responsibility for the inventory of all our assets 
  • Be in close contact and open communication with teams 
  • Work with our monitoring software to coordinate service requests and identify and resolve issues before downtime occurs 
  • Perform on-call duties 

Main requirements

  • Hands-on technical experience with OSX, Linux, Windows and ChromeOS
  • You keep up-to-date with security news
  • Able to communicate broad and specific concepts to team and to peers
  • Understanding of general network security concepts
  • Experience with CISCO Meraki Switches, Antennas and Firewalls
  • Able to prioritize and manage multiple tasks and projects
  • Good English skills necessary

Nice to have


Perks

 What We Offer

  • High degree of autonomy and ownership over projects 
  • Flat hierarchy and open communication 
  • Talented, international and friendly team 
  • Opportunity to work in one of the fastest growing Fintech in Europe 
  • Benefits such as Individual Personal Development Budget, Gym Subsidy, Brown Bag Lunch

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300