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Junior TechOps Helpdesk Specialist

The first bank you'll love

Job details

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N26 is Europe’s first Mobile Bank with a full European banking license. We have 2.3 million customers across 24 markets. Our team of over 700 employees in 3 locations is concentrated on reinventing the banking experience for the digital generation. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Since January 2015, N26 has been available for Android, iOS, and desktop. N26 has raised more than $500 million from investors including Insight Venture Partners, GIC, Tencent, Allianz X, Peter Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird Venture Capital, Greyhound Capital, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures.

Once Here You Will

  • Serve as the first point of contact for people seeking technical assistance over the internal Helpdesk JIRA board, troubleshooting customer issues and creating detailed work logs and technical documentation 
  • Direct unresolved issues to the next level of support and follow-up and update customer status and information 
  • Provision all devices (Systems Manager) and on/offboard of employees (account management) 
  • Demo/Meeting/Training Rooms, Video Conferring, Beamer, Printer, Imaging & Installation procedures 
  • Take responsibility for the inventory of all our assets 
  • Be in close contact and open communication with teams 
  • Work with our monitoring software to coordinate service requests and identify and resolve issues before downtime occurs 
  • Perform on-call duties 

Main requirements

  • Hands-on technical experience with OSX, Linux, Windows and ChromeOS
  • You keep up-to-date with security news
  • Able to communicate broad and specific concepts to team and to peers
  • Understanding of general network security concepts
  • Experience with CISCO Meraki Switches, Antennas and Firewalls
  • Able to prioritize and manage multiple tasks and projects
  • Good English skills necessary

Nice to have

  • German would be a big plus


 What We Offer

  • High degree of autonomy and ownership over projects 
  • Flat hierarchy and open communication 
  • Talented, international and friendly team 
  • Opportunity to work in one of the fastest growing Fintech in Europe 
  • Benefits such as Individual Personal Development Budget, Gym Subsidy, Brown Bag Lunch

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300