IT Support/Helpdesk Agent

Help us build Europe's on demand transport giant!

Job details

  • Full-time
  • map markerBarcelona, ES
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeIntermediate
  • routeEnglish
    Preferred spoken language

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Does a smile of your colleagues warm your heart? You can bring pure happiness to the faces of your coworkers. Become an internal IT Helpdesk Agent at mytaxi today and help create a frictionless IT environment.

mytaxi encourages a strong team spirit and simple company culture. Our teams organize themselves in established agile working environments. People at mytaxi work flexibly and independently. Every single employee is a part of our success story and so, open communication and a fair feedback culture come naturally to us.

We are passionate problem-solvers who listen and understand before we act. By working together – with each other, customers, drivers and cities - we make things better. Besides a lot of fun and potential to make a real difference, you will have the opportunity to work with the best team in the world (we know, everybody says so, but at mytaxi it’s true)!

We are looking for someone who can solve problems in a warm and sincere manner. You will be the figurehead of the IT department for our offices in Spain.

As the IT go-to person at mytaxi you will have the following challenges:

  • Our colleagues will come to you with technical questions, and you will know where they can get answers
  • IT support for the mytaxi teams in Barcelona and our other offices in Spain
  • Triaging helpdesk requests for the Spanish offices
  • Acquisition & provisioning of new hardware as well as managing hardware inventory
  • MDM management, deployment of software updates and configuration settings across the organization
  • Onboarding & Offboarding across all systems (AD/Okta/GSuite/Local Services)
  • Help setting up technology for internal events
  • Identify common problems and write documentation on how to solve them

Main requirements

  • You work well in a team and know how to keep your colleagues informed by writing documentation

  • You have excellent people and communication skills. You should be driven to solve people’s problems

  • You are skilled at explaining technical problems in layman’s terms

  • You have fluent proficiency in English

  • You have work experience in IT Helpdesk systems

  • You have knowledge of network architectures

Nice to have

  • Experience in managing macOS and iOS devices
  • Knowledge of IT Helpdesk systems like Atlassian (Jira and Confluence)
  • Experience in an international company or team away from your home country is a plus
  • Willing to travel to our other offices in Spain (and maybe Southern Europe) when support is needed
  • Spanish is a plus


  • Great learning and development opportunities through internal and external workshops
  • Free language courses
  • Monthly mobility allowance for free taxi rides
  • Healthcare and dental insurance package
  • Working with agile methodologies following Spotify's engineering culture
  • Be part of motivated and innovative team with flat hierarchies
  • Have your birthday off!
  • Flexible working hours
  • 4 Team events per year
  • 1 Team week per year
  • All the usual start-up goodies like fruit, unlimited soft drinks, after-work beers

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300