Technical Support Engineer

Jscrambler
Make your JavaScript Application Protect Itself

Job details

  • Full-time
  • map markerPorto, PTPartially remote
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeIntermediate
  • routePortuguese
    Preferred spoken language

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Intro

Jscrambler is growing at a fast-pace fueled by the success of recognized web security products. Our groundbreaking technology is being used by the most innovative companies in the world to protect their web presence and applications (check our website for some references!). Jscrambler applies security layers to web applications, granting self-defensive capabilities that enable them to fight any fraud, reverse-engineering or tampering attempts, avoiding data leakage and damages to the customer reputation. 

Our team of highly skilled and trained professionals is the driver for this success, continuously adding R&D to guarantee high quality and state-of-the-art Javascript software, critical to the mission our customers entrust us. If you are passionate about delivering JavaScript software, using the latest technologies and methodology, in a creative and open-minded environment, then we want you on our team!

What we are looking for

As a Technical Support Engineer, you will provide customer support, troubleshoot and resolve incidents in a B2B environment. You are the main gateway to guarantee our customers' satisfaction, especially when they are in need of assistance but also when they need guidance on using our software. You will strive for Quality, from guaranteeing pro-active Quality Assurance to quickly react and solve any customer incidents, through the continuous improvement of support processes.

This vacancy is to provide support to our customers based on the United States, which means a local time schedule from 15:00 to 24:00.

Main requirements

  • Bachelor or higher Degree in Computer Science or equivalent.
  • Knowledge of JavaScript and other programming languages.
  • Knowledge of overall web and mobile application architectures.
  • Knowledge of ITIL or similar support processes is valued
  • 2 years of experience in similar support functions

Skills and Attributes

  • Strong verbal, written, and interpersonal communication skills.
  • Fluency in English is mandatory, other languages is a plus.
  • Well organized and quality driven
  • Pro-active and capable to think out of the box
  • Affinity with Security/Application Security is valued

Nice to have

  • Knowledge of ITIL or similar support processes is valued
  • Fluency in other languages

Perks

  • Performance bonus up to 30% of the salary
  • Health insurance
  • Internal training program
  • Various office perks
  • Other benefits may be set accordingly with the candidate's knowledge and experience

Apply now

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Or sign up to refer and earn a reward of €300