Lead Support Engineer

GoCardless
The easiest way to collect recurring payments

Job details

Apply now

Sign up to apply

Or sign up to refer and earn a reward of £600

Intro

As our Developer Support Lead, you will delve into the product on a technical level and assist developers with their GoCardless integrations. We’ve recently rebuilt our API from the ground up based on everything we’ve learned over the past few years, and you’ll be responsible for understanding every detail of how it works. You’ll also get the chance to work with other technical Operations processes such as risk detection and our integrations with banking systems.

Every day you will be:

  • Working as part of a close-knit team to provide legendary support.
  • Acting as the second line for technical enquiries across multiple channels.
  • Leading and mentoring a focussed Developer Support team.
  • Monitoring, reporting on, and improving processes.
  • Working with the engineering team to ensure that our products meet the highest standards.
  • Writing and maintaining documentation and training materials.

You will work with a friendly, enthusiastic team and have opportunities to learn from your colleagues in the Operations and Engineering teams. Our team come from a variety of backgrounds and we welcome diversity.

Main requirements

  • You love solving complex technical problems.
  • You have heaps of initiative, enthusiasm, and patience.
  • You have experience supporting an API or technical product.
  • You’re a leader and a teacher.
  • You’re comfortable with code, scripting, or SQL.
  • You have a flawless command of English.

Apply now

Sign up to apply

Or sign up to refer and earn a reward of £600