UX Researcher (m/f/d)

We are the leading e-hailing app in Europe. Our vision is to create everyday magic in city movement.

Job details

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Free Now is seeking a User Experience Researcher to help us develop new features and services based on deep insights from our users’ behaviors and needs.

As a qualified candidate, you have to communicate results and actionable recommendations across the company. You can see the behind the user data and interpret the results in order to suggest viable solutions.

You have experience designing and conducting user research to evaluate products and services. Your research can show how your decisions had a positive impact on the product. You are interested in creating the best product on the market and you are actively running competitive analysis and interpret the value of each finding.

As a member of the Design team, you'll work in close partnership with designers, product owners, developers, and marketing/brand strategists to validate new concepts and improve existing products in order to improve the current user experience.

Your role:

  • Design and conduct user research to evaluate new and current products. 
  • Define the research objectives and create relevant proposals and plans
  • Run on regular basis competitive research and analysis and identify new opportunities for our product.
  • Conduct user/usability testing (remote and on site), ethnographic/field research, surveys and guerrilla research.
  • Analyze quantitative and qualitative data to generate useful insights, as well as recommendations for improvements.
  • Present the insights to stakeholders to inform business decisions.
  • Develop personas and showcase user journeys.
  • Visual communication, information design, and wireframing skills
  • Collaborate closely with designers, product owners, and developers.
  • Adapt and innovate research practices to meet team needs.

Main requirements

  • 3+ years of relevant UX work experience on mobile and web products.
  • Demonstrable ability to plan and conduct research in close collaboration with interdisciplinary teams.
  • Ability to clearly communicate research findings.
  • Strong experience with qualitative methods (interviews, usability studies).
  • Basic understanding of quantitative methods, behavioral analysis
  • Strong listening, analytical, and organizational skills that allow you to work on multiple projects simultaneously
  • Excellent written and verbal communication and presentation skills
  • Experience preparing and making formal presentations / reviews
  • Visual design is a plus, but not mandatory


  • Great learning and development opportunities through internal and external workshops
  • Excellent monetary benefits (a pension plan, a monthly mobility allowance for free taxi rides, subsidised public transport ticket)
  • Free online language courses
  • Have your birthday off
  • ...and all the usual start-up goodies like fruit, unlimited soft drinks, after-work beers, regular team events, a football table and many more

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300