{"jobAd":{"id":"17460","type":"job_ad","attributes":{"title":"Technical Success Manager","state":20,"state_name":"expired","office_cities":["Austin"],"location":"Austin, United States","closed_at":null,"created_at":"2023-05-24T18:19:26.951Z","company_id":4806,"updated_at":"2023-09-25T02:01:43.647Z","last_published_at":"2023-05-25T11:14:00.881Z","office_country_codes":["US"],"relocation_paid":false,"visa_support":false,"citizenship":true,"remote_details":"","slug":"technical-success-manager","project_duration":null,"location_icon":"hybridRemote","office_locations":[{"city":"Austin","label":"Austin, United States","country_code":"US","google_place_id":"ChIJLwPMoJm1RIYRetVp1EtGm10","label":"Austin, United States"}],"timezone_label":null,"status_label":"Expired","expires_days":null,"urls":null,"share_urls":null,"job_has_ats_offer":null,"company_has_ats":null,"country":"United States of America","waiting_counter":null,"inbox_counter":null,"review_counter":null,"waiting_new_counter":null,"inbox_new_counter":null,"review_new_counter":null,"status_color_class":"ld-status-color u-fill--flamingo","valid":null,"job_type":"Permanent","contractor":false,"permanent":true,"allows_remote":false,"rate":null,"salary":null,"experience_label":"Intermediate","experience_min":2,"experience_max":5,"preferred_language_label":"English","nice_to_have_language_label":null,"category":"Maintenance & Support","remote_working_label":"Hybrid","is_global_remote":false,"role_description":"

DESelect is seeking a Technical Customer Success Manager to join our team in Austin, TX.
You bring a knowledge of salesforce solutions through previous working experience, and are able to act as a Solutions Engineer part time as needed.
You demonstrate a strong understanding of SQL and aid our customers with any technical questions that arise and able to manage the relationship with our customers, ensuring their adoption of DESelect.
You report directly to the Head of Customer Success and are influential on customer upsells and maintaining minimal churn.

Responsibilities:

Manage a customer portfolio, being responsible for the partnership with key accounts, ensuring their adoption and responding to risks
Ensure customer understanding and use of available features so they get the maximum value out of the product
Collaborate closely with sales to support pilot customers, renewals, and expansion opportunities
Provide support to customers

","main_requirements":"

Requirements:

Strong understanding of SQL
Solid experience with salesforce cloud solutions and ecosystem
Mature understanding of data models and ability to analyse complex customer needs and SQL queries
Experience with SalesForce Marketing Cloud solutions is a plus
Customer-centric approach and a willingness to problem solve
Organised and driven, ability to operate effectively in an ever-changing environment
Previous experience working with enterprise and corporate clients
Ability to manage stakeholders and customers delivering quick, accurate results
Strong communication skills, and ability to manage the relationship with customers

","nice_to_have":null,"perks":"

Unlimited PTO policy
Medical, Dental, Vision Insurance
12 week paid Parental Leave Policy
A competitive earning package that includes base salary, commission bonus, and stock options

","must_have_skills":[{"id":62197,"name":"Salesforce"}],"other_required_skills":[{"id":326,"name":"SQL"}],"nice_to_have_skills":[],"referral_value":300,"referral_string":"€300","top_related_offers":[],"min_timezone":null,"max_timezone":null,"hiring_bonus":null,"company_name":"DESelect"}},"bookmark":null,"handshake":null,"jobSuggestion":null,"referralId":null,"cancelReasons":["I got a more interesting proposal.","I got second feelings and I'm backing down","I just felt that DESelect and I didn't connect.","I was never contacted.","Got tired of waiting for a final decision.","DESelect conditions weren't good enough.","Other"],"jobSearchFiltersAb":null}

Technical Success Manager at DESelect

Salesforce

Job at DESelect in ["Austin"]