Senior Support Engineer

Dashlane
Dashlane—the safe, simple way to store and fill passwords and personal information.

Job details

  • Full-time
  • map markerLisbon, PT
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeSenior
  • routeRequired language: English
  • Computer & Network Security
  • tagMust Have: IT Helpdesk, Networking, Technical SupportOther Required: Customer Relations, IP NetworkingNice to Have: System Administration

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Intro

 About the role:
As a Senior IT Field Support Engineer you will be responsible for researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
You will also assist the IT Team as needed with project work to grow the technology infrastructure of the organization.
You will be based in Lisbon. 

 
At Dashlane you will:
  • Support end-users with IT-related problems in a responsive and service-oriented manner.
  • Setup, management, and maintenance of IT-related equipment.
  • Assist the IT Team as needed with project work to grow the technology infrastructure of the organization.
  • Assist with the troubleshooting, installation, and implementation of systems.
  • Occasionally will be required to go out to the field to help with a problem on site. This could include repair to POS equipment, back office equipment, testing, etc..

Main requirements

  • Fantastic customer service skills. (ie. A positive demeanor, energetic attitude, and willingness to assist users above and beyond).
  • A minimum of 5 years of IT or Desktop Support/System Administration with a focus on customer facing experience.
  • Experience supporting Cloud and SaaS Applications and SSO, including 0365 Apps for the Enterprise (Outlook, Calendaring,One Drive, Office Online).
  • In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 7, 8 & 10, Linux, and various applications including Office and Adobe suites.
  • Strong fundamentals in networking protocols and troubleshooting.
  • Experience in racking and installing networking equipment and servers and working in a MDF room.
  • Experience partnering with local IT vendors.
  • Knowledge of best practices around data security.
  • Experience supporting mobile devices including Android and iOS devices.
  • Experience troubleshooting conference room technology including Zoom, and Crestron devices. Experience with supporting people remotely.

Nice to have

  • Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas and take ownership of work.
  • Ability to learn new technologies quickly and with minimal guidance.
  • Ability to partner effectively with business leaders and cross functional teams.
  • Thrives on technical challenges and takes pride in solving them.
  • Strategic thinker, with the ability to act autonomously,  see common trends and issues within the office, and able to strategically think of solutions to present to the team and solve problems.
  • Excellent interpersonal and communication skills.
  • Patience and a desire to provide world class customer service.
  • Experience delivering group and one-on-one training.

Perks

  • Flexible Working Hours;
  • A MacBook Pro and a height adjustable standing Desk;
  • Opportunity to take part in an International Team;
  • Being one of the first employees in our Lisbon office, you will have the chance to participate to the construction of the team culture and recruitment of your next colleagues ;)



Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300