{"jobAd":{"id":"17687","type":"job_ad","attributes":{"title":"Technical Service Manager","state":10,"state_name":"published","office_cities":["Almada","Aveiro",null],"location":"Multiple Locations","closed_at":null,"created_at":"2023-08-04T16:51:37.251Z","company_id":3032,"updated_at":"2023-09-19T14:08:28.461Z","last_published_at":"2023-08-07T06:57:35.183Z","office_country_codes":["PT","CA"],"relocation_paid":false,"visa_support":false,"citizenship":true,"remote_details":"Our remote police is project purpose driven. Client and delivering manager determines where and when to meet with the team.","slug":"technical-service-manager-in-multiple-locations","project_duration":24,"location_icon":"hybridRemote","office_locations":[{"city":"Almada","country_code":"PT","google_place_id":"ChIJNRH_CRw1GQ0RetYqZOvcpvw","label":"Almada, Portugal"},{"city":"Aveiro","country_code":"PT","google_place_id":"ChIJjeey1Q6YIw0RBx88Ac3hQjA","label":"Aveiro, Portugal"},{"country_code":"CA","google_place_id":"ChIJ2WrMN9MDDUsRpY9Doiq3aJk","label":"Canada"}],"timezone_label":null,"status_label":"Published","expires_days":null,"urls":null,"share_urls":null,"job_has_ats_offer":null,"company_has_ats":null,"country":"Portugal","waiting_counter":null,"inbox_counter":null,"review_counter":null,"waiting_new_counter":null,"inbox_new_counter":null,"review_new_counter":null,"status_color_class":"ld-status-color u-fill--puertoRico ","valid":null,"job_type":"Permanent / Contractor","contractor":true,"permanent":true,"allows_remote":false,"rate":null,"salary":null,"experience_label":"Intermediate","experience_min":5,"experience_max":10,"preferred_language_label":"Portuguese","nice_to_have_language_label":"English","category":"Technology Leadership","remote_working_label":"Hybrid","is_global_remote":false,"role_description":"

Crossjoin Solutions is a portuguese IT company founded in 2009, active worldwide in more than 30 clients (Canada, Latin America, UK, Belgium, Italy, Luxembourg, Ireland, France and Germany). Through the service we provide to our customers, we currently support dozens of millions of consumers in many different countries around the world. We deliver consulting services covering systems end to end optimization, enterprise testing, troubleshooting major incidents, incident resolution, fullstack architecture advisory, continuous integration, deployment and development acceleration, infrastructure managed services by operating in any sector whose business depends on information systems (banking, insurance, health, automotive, finance, telecommunications, etc). We deliver the following solutions:

Performance Services
IT Administration
Development Services
Devops Services

We value our coworkers training. We are proud to offer personalized coaching, constant training, exciting challenges and career development. We award effort, competence and merit.

Responsibilities:

Ensure and oversee the delivery, implementation and confirmation of all recommendations and initiatives to solve client's major incidents to ensure service is delivered as agreed;
Facilitate the delivery of projects by orchestrating communication between customer/operation teams;
Identify operational risks to service and ensure mitigation actions are put in place;
Be the main point of contact between the client and the Competence Centre with the responsibility of doing requirements gathering to consequently generate work.

","main_requirements":"

Bachelor's and/or Master’s in Computer Science or similar;
5 or more year of professional experience as an IT Operations Management;
Proven experience in technological team leading;
An understanding and passion for delivering excellent IT support and customer service;
Very good technical knowledge of common business systems and software;
Experience on building control frameworks (SLA delivery control, team capacity control, KPI delivery control, strategic KPI dashboards and team management);
Problem-solving skills;
Availability to travel to other locations when required;
Good level of English (minimum, B2 level).

","nice_to_have":"

Experience within IT Business Support Systems (BSS) with critical and vital systems
Knowledge and experience following ITIL practices

","perks":"

Integration in a dynamic, goal-oriented and cooperative team;
Health Insurance extensible to the family;
Crosser Assistance Programme (Psychology, Psychosocial, Financial, Legal and Nutrition consultations);
Partnership package with discounts in several areas;
A well-structured Individual Development Plan (IDP);
Individual Training Plan;
Career Plan transversal to the entire company;
Monthly GYM subscription;
Team-building events;

","must_have_skills":[{"id":560,"name":"Problem Solving"},{"id":462,"name":"IT Service Management"},{"id":437,"name":"Team Management"}],"other_required_skills":[{"id":459,"name":"Solution Architecture"},{"id":410,"name":"Project Management"}],"nice_to_have_skills":[{"id":62551,"name":"Performance Testing"},{"id":4596,"name":"Statistical Data Analysis"},{"id":393,"name":"Negotiation"}],"referral_value":300,"referral_string":"€300","top_related_offers":[{"id":17563,"title":"Tech Lead - ITSM","company_name":"Super Bock Group"},{"id":17791,"title":"Performance Tech Lead","company_name":"Crossjoin Solutions"},{"id":17674,"title":"Test Automation Engineer","company_name":"Software House"},{"id":17682,"title":"Data Scientist","company_name":"Fintech Company"}],"min_timezone":null,"max_timezone":null,"hiring_bonus":null,"company_name":"Crossjoin Solutions"}},"bookmark":null,"handshake":null,"jobSuggestion":null,"referralId":null,"cancelReasons":["I got a more interesting proposal.","I got second feelings and I'm backing down","I just felt that Crossjoin Solutions and I didn't connect.","I was never contacted.","Got tired of waiting for a final decision.","Crossjoin Solutions conditions weren't good enough.","Other"],"jobSearchFiltersAb":null}

Technical Service Manager at Crossjoin Solutions

Problem Solving

IT Service Management

Team Management

Job at Crossjoin Solutions in ["Almada", "Aveiro", nil]