Technical Support Engineer

Cloudflare
Helping build a #BetterInternet

Job details

  • Full-time
  • map markerLisbon, PT
  • circle-checkVisa Support
    This company is capable and willing to help you with visa authorisation bureaucracy.
  • routeIntermediate
  • routeRequired language: English
  • routeNice to have language: Mandarin Chinese
  • Maintenance & Support
  • tagMust Have: Technical SupportOther Required: Customer Support, DNSNice to Have: Apache, Nginx, PostgreSQL

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Intro

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request.

About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You’ll do

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Main requirements

  • You have previous experience working as part of a team in a customer-facing role
  • You have experience working in a support role where you thrived every time you resolved a ticket
  • You have experience solving DNS and other networking-related problems
  • You understand how the Internet works
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skillset

Nice to have

  • You are fluent in German, Polish, French, Spanish, Portuguese, or Mandarin Chinese
  • You have worked with PostgreSQL, MySQL, MS SQL, and other database servers
  • You are familiar with Apache, Nginx, IIS, and other web servers
  • You have a solid grasp of problem-solving with command-line tools (dig/traceroute/curl/tcpdump)
  • You are committed to gaining a deeper understanding of the following technologies (DNS/SSL/TCP/Networking)

Benefits & Perks

  • Private Medical and Dental Insurance
  • Monthly Travel Allowance
  • Flexible Holiday Allowance

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €300