{"jobAd":{"id":"16637","type":"job_ad","attributes":{"title":"Application Support Engineer","state":10,"state_name":"published","office_cities":["Porto"],"location":"Porto, Portugal","closed_at":null,"created_at":"2022-10-19T13:51:35.875Z","company_id":991,"updated_at":"2023-03-23T14:55:01.706Z","last_published_at":"2022-10-20T08:33:11.881Z","office_country_codes":["PT"],"relocation_paid":true,"visa_support":false,"citizenship":false,"remote_details":"2/week at the office","slug":"application-support-engineer-in-porto","project_duration":null,"location_icon":"hybridRemote","office_locations":[{"city":"Porto","country_code":"PT","google_place_id":"ChIJwVPhxKtlJA0RvBSxQFbZSKY","label":"Porto, Portugal"}],"timezone_label":null,"status_label":"Published","expires_days":null,"urls":null,"share_urls":null,"job_has_ats_offer":null,"company_has_ats":null,"country":"Portugal","waiting_counter":null,"inbox_counter":null,"review_counter":null,"waiting_new_counter":null,"inbox_new_counter":null,"review_new_counter":null,"status_color_class":"ld-status-color u-fill--puertoRico ","valid":null,"job_type":"Permanent","contractor":false,"permanent":true,"allows_remote":false,"rate":null,"salary":"€21.600 - €31.200","experience_label":"Senior","experience_min":6,"experience_max":10,"preferred_language_label":"English","nice_to_have_language_label":"French","category":"Maintenance & Support","remote_working_label":"Hybrid","is_global_remote":false,"role_description":"

We are looking for Application Support Engineers (local contract) to work within our Infrastructures & Security Business Unit.
As a part of one of these teams, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups.

Main Tasks & Responsibilities:

Effectively manage and solve production incidents;
Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode, etc.);
Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking;
Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need);
Manage backup data and ensure regular restoring tests;
Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines;
Control load capacity for the applications;
Contribute consistently to the continuous automation and improvement of existing procedures;
Work closely with the development teams on defining the architecture of new applications, according to the infrastructure standards.

","main_requirements":"

Qualifications

Main Technical Requirements:

Minimum 2 years of experience in similar roles;
Good knowledge on both Linux and Windows environments;
Experience with BMC/Control-M or other industrial scheduler;
Good knowledge of scripting languages (Shell, Python and/or PowerShell);
Experience with JBoss, TomCat, Apache or IIS;
Experience with databases (Oracle, Sybase, SQL Server and/or MySQL);
Experience with Infrastructure back-ups;
Experience with monitoring tools (ideally Zabbix or Grafana);
Knowledge of LDAP, Firewall, Reverse proxy, Active Directory and Kerberos;
Good networking knowledge.

Other Requirements:

Good level of English - minimum B2 (mandatory);
DevOps mindset;
Ability to keep up with a demanding and fast-paced environment;
Willingness to learn and evolve;
Good communication skills;
Ability to work in a team.

","nice_to_have":"

Portuguese and French (plus)

","perks":"

What we offer:

Our famous atmosphere:

There’s always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with a unique atmosphere – we make friendships, share important moments, and… simply like each other!

A lot of benefits:

Private medical care
Offices in great locations
Participation in international projects
Integration in a multinational company
Participation in an international project
Integration in a solid and dynamic team.
New challenges.
Capgemini’s Learner Experience Platform, NEXT, which includes different types of courses, articles, podcasts, videos, etc. (providers: Coursera, Pluralsight, AWS, Microsoft Learning, and others)
Career Evolution

","must_have_skills":[{"id":458,"name":"Databases"},{"id":3051,"name":"Microsoft Windows Server"},{"id":478,"name":"Linux"}],"other_required_skills":[{"id":62384,"name":"Zabbix"},{"id":62476,"name":"Oracle Database"},{"id":326,"name":"SQL"},{"id":925,"name":"Shell Scripting"},{"id":62192,"name":"Control-M"},{"id":62421,"name":"BMC"}],"nice_to_have_skills":[{"id":84,"name":"DevOps"}],"referral_value":300,"referral_string":"€300","top_related_offers":[{"id":16812,"title":"Security Engineer","company_name":"Capgemini Portugal, S.A."},{"id":17047,"title":"L3 Service Engineer","company_name":"INNOVATE"},{"id":17201,"title":"C++ Software Engineer @OTA Services","company_name":"Volkswagen Group Services"},{"id":16790,"title":"Senior Java Developer (m/f/d)","company_name":"retarus"}],"min_timezone":null,"max_timezone":null,"hiring_bonus":null}},"bookmark":null,"handshake":null,"jobSuggestion":null,"referralId":null,"cancelReasons":["I got a more interesting proposal.","I got second feelings and I'm backing down","I just felt that Capgemini Portugal, S.A. and I didn't connect.","I was never contacted.","Got tired of waiting for a final decision.","Capgemini Portugal, S.A. conditions weren't good enough.","Other"],"jobSearchFiltersAb":null}

Application Support Engineer at Capgemini Portugal, S.A.

Databases

Microsoft Windows Server

Linux

Job at Capgemini Portugal, S.A. in ["Porto"]