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Windows Reliability Support Engineer

A different way of doing business

Job details

  • Full-time
  • calendar
  • map markerLisbon, PT
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeSenior
  • routePortuguese
    Preferred spoken language

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A Support Engineer is an exciting & challenging role in the resolution of highly complex, technical, and escalated support incidents related to supporting customer via phone, web, email, chat and other support channels covering various development and deployments.

The successful candidate has the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations; will be a technical resource for the team regarding case reviews, troubleshooting and effective customer interaction and will interface with various levels of management internal and external.

The candidate needs to have knowledge and skills to:

•Possess deep technical expertise and can solve complex technical problems through sound, creative troubleshooting.

•Demonstrate critical thinking, strong communication skills and ability to develop strategic on going customer relationships.

•Enjoy team work, and actively contribute to their peer group as well as our customer account teams.

Main requirements

•Strong knowledge of Core Windows technologies, example concepts:

  • Hyper-V and virtualization
  • Clustering
  • Storage
  • Diagnostics and Troubleshooting etc.

•Good understanding of the Windows architecture, example concepts:

  • Memory Management
  • Processes and Threads
  • User Mode vs Kernel Mode

•Good understanding of troubleshooting techniques:

  • Profiling
  • Debugging
  • Testing
    •Excellent Communication Skills – can fluently speak and write in English. Any other language is beneficial

•Proven ability to work in a self-directed environment and at the same time, go above and beyond to meet customer expectations.

•Passion for lifelong learning and personal and professional development

•Intercultural awareness within the EMEA region and beyond

•Proven Growth Mindset: always learning, open to ideas, taking risks and embracing challenge

Nice to have

• Understanding and knowledge of programming languages such as:

  • C/C++
  • C# Any other language is a plus

•Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS)

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €150