Windows Networking Support Engineer

A different way of doing business

Job details

  • Full-time
  • calendar
  • map markerLisbon, PT
  • cardRequires Work Permit
    Requires that you're a citizen or have a valid work permit / visa sponsorship to work in the country in which this position is based.
  • routeSenior
  • routePortuguese
    Preferred spoken language

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A Support Engineer is an exciting & challenging role in the resolution of highly complex, technical and escalated support incidents related to customer support via phone, web, email, chat and other channels, covering various developments and deployments.

The successful candidate has the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations; will be a technical resource for the team regarding case reviews, troubleshooting and effective customer interaction and will interface with various levels of management internal and external.

The candidate will need to:
• Possess deep technical expertise and can solve complex technical problems through sound, creative troubleshooting;
• Demonstrate critical thinking, strong communication skills and ability to develop strategic on going customer relationships;
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams.

Main requirements

• Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment;

• Proven experience in creating support documentation and sharing knowledge with others through training delivery and mentoring;

• Solid knowledge over Windows Network, High Availability and Virtualization:

  • Windows Cluster
  • Hyper-V
  • Storage
  • TCPIP/Winsock
  • DNS
  • WINS
  • DHCP
  • File Sharing (SMB)
  • 802.1X (Radius server, Wired/Wireless authentication)
  • Network Access Protection (NAP)
  • Remote Access (VPN, Direct Access)
  • Firewall/IPsec
  • Remote Desktop (Logon, License, Gateway, Session Broker, RD Web Access, RemoteFX, VDI)

• Degree in Management Information Systems, Computer Science, Computer Information Systems or Computer Engineering;

• Excellent Communication Skills – can fluently speak and write in English. Any other language is beneficial;

• Proven ability to work in a self-directed environment, and at the same time go above and beyond to meet customer expectations;

• Passion for lifelong learning, personal and professional development;

• Intercultural awareness within the EMEA region and beyond:

• Proven Growth Mindset: always learning, open to ideas, taking risks and embracing challenge;

• Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS).

Nice to have

  • Active Directory, Exchange, SharePoint, Lync experience
  • Public, Hybrid or Private Cloud experience, especially on Microsoft Azure
  • Experience on network administration, design or support
  • C/C++ programming experience

Apply now

Sign up to apply

Or sign up to refer and earn a reward of €150